Desktop support and management starts by gaining control of the desktop. If your users are free to install applications on their workstation without controls then your can anticipate that your helpdesk will be flooded with support calls.

We build sound manageable desktop iImages that can be cloned, deployed, and troubleshooted by your desktop technicians. We test new applications against this standard organizational workstation image to ensure compatibility and identify bugs that users may encounter; the result – Software applications are deployed with minimal impact to user community and fewer calls to the helpdesk.

Operational call centers represent the front-line to your customers and process vast amounts of customer calls for your business. We work with small call center managers to build service level agreement reports based on established performance metrics. We will help them integrate new tools into the environment to monitor and track customer issues from the initial call, through resolution and customer survey feedback.

Your helpdesk is the front- line support center to your employees and internal peers. We help automate helpdesk tools so your staff achieve maximum productivity. We can integrate tools like Microsoft Systems Management Server (SMS) and Microsoft Operations Manager (MOM) into your environment to improve your ability to manage your systems, users, and the desktops they use. Our engineers will help build tools for your helpdesk that empowers your technicians to be proactive on support calls. Additionally, we have experience integrating patch and license management products keeping you in conformance with licensing agreements.

We will build network agents for each device and provide management reports on their activity in a manner that is meaningful to upper management.